Complaint Hotline.

If you have any issues or concerns in relation to the event please call 0497 727 945 or 0458 978 975.

What are the payment options at the event?

Please bring your card, as cash facilities will be limited. Smaller bars will only accept card payments. Food vendors are able to accept both cash and card payments at their discretion.

Can we come and go to the festival?

Yes, we will allow pass-outs at the festival. We encourage you to check out the local stores, coffee shops, pubs & breweries.

Please note: you will not be able to enter the festival site if you are deemed intoxicated, regardless of whether you’ve gained entry earlier in the day.

My wristband is damaged/ or lost, what do I do?

Lost wristbands will not be replaced. These are your tickets so do not lose them. If your wristband has been damaged then you will need to go to the box office with your ID, electronic ticket & damaged wristband to have it replaced.

Can I bring my own alcohol to the event?

No. The event is licensed and therefore you are unable to bring in any alcoholic beverages to and from the site. Please adhere to local RSA guidelines as noncompliance may result in you being evicted from the event for the entire weekend.

Can I bring my own food to the event?

Nope. Outside food is not allowed to enter the festival site. Exceptions will be made for people with serious allergies and medical conditions. Please email to discuss your dietary needs.

Smoking areas?

The site is a smoke-free area and smoking is only allowed in designated smoking areas. Please dispose of your cigarette buts properly.

Will there be first aid on-site?

Yes, we will have a first aid point and also medical personnel roaming the site. Please ask security, staff and medical personnel should you require any help.

Security & Police?

We will have plenty of security personnel on-site to help you stay safe throughout the event. They are there to help you should you require assistance. Please treat all security/police & event staff with respect. OOTW is a temporary community and these personnel are there to keep us safe and happy. Both plain-clothed and uniformed police will be roaming the site. They are there to ensure everyone’s safety.

If you have any complaints during the event please call 0458978975 to talk with an event staff.

What payment methods are accepted?

All ticket sales are made through Oztix, our ticketing partner. Oztix accepts VISA & Mastercard.

Do we offer payment plans?

Yes, Oztix will offer Zip Buy Now, Pay Later as a payment option. For more information click here.

What is the Booking Protect refund protection and how does it work?

Oztix offers the option to purchase Booking Protect insurance. This insurance can protect you from many unforeseen issues such as COVID-19. This is a third-party product that is separate from ‘Out of the Woods’. Please make sure you read the terms & conditions before you purchase.

Refund Policy

Please choose carefully as there are NO REFUNDS on tickets except as required by the Live Performance Australia Ticketing Code of Practice.

Privacy Disclaimer

It is a condition of purchase that the buyer consents to ‘Out of the Woods’ retaining personal information as required by the Privacy Amendment (Enhancing Privacy Protection) Act 2012(Cth). ‘Out of the Woods’ will only hold your information for archive purposes and contacting you in relation to ticketing matters and event information. ‘Out of the Woods’ will not trade, sell or otherwise dispose of your personal information.


Oztix strives to ensure the security, integrity and privacy of personally identifiable information of our customers. We use a variety of physical and electronic security measures including restricting physical access to our offices and firewalls and secure databases to keep personal information secure from misuse, loss or unauthorised use of disclosure. Unfortunately, no data transmission over the Internet can be guaranteed.

What is a Valid ID?

A valid ID is a current photo driver’s license, proof of age card or a current, valid passport

How many tickets can 1 person buy?

There is a limit of 8 tickets per purchaser in one transaction.

Are there single-day tickets?

Single Day Tickets are available now!

Where can I resell my tickets?

Tixel is the official ticket resale platform. Please visit to sell your tickets.

Can I sell my tickets on the Facebook page?

Absolutely not! Scalping is at an all-time high so any posts about ticket resale or buying will be deleted. If you need to resell your tickets, please resell them through the official Tixel page.

Lineup Changes.

Lineup & schedule is subject to change. Changes to lineup and schedule do NOT constitute a refund and NO refunds will be given.

How much are tickets to the festival?

– 2 Day festival tickets will start at $222.25 inclusive of booking fees, merchant fees & charges.

– Single day tickets start at $150 inclusive of booking fees, merchant fees & charges.

– Fox Squad Weekend Tickets will start at $440.85 inclusive of booking fees, merchant fees & charges.

– Fox Squad Single Day Tickets will start at $249.90 inclusive of booking fees, merchant fees & charges.

– Fox Squad Ticket Upgrades will start at $99.95 inclusive of booking fees, merchant fees & charges.

Can I bring my children?

This is an 18+ event only so no one under the age of 18 is permitted to enter the site.

When will set times be released?

Set times will be released closer to the date. Keep an eye out!!

Can I have access to a companion card?

Once you have purchased your event ticket please reach out to organise a complimentary companion ticket. Please email ticketing info to

Will there be an ACROD viewing platform?

We will have dedicated accessible viewing platforms at all stages.

Will there be ACROD facilities available?

Each toilet area will have ACROD facilities. They will be clearly marked on the map.

You can see all our Terms & Conditions here