Privacy Policy


You are at the heart of everything we do. Our goal is to maintain your trust and confidence by handling your personal information with respect and putting you in control. It’s important that you know what personal information Out Of The Woods (known here as “we” or ”OOTW“) collects about you, and how we use it.

We’ve done our best to make our explanations short and easy to understand. But, if you’d like further information, or have any questions, please contact our team using the details in the ‘Contact’ section below. If we ever make any major changes to our privacy practices, we’ll let you know. If necessary, we’ll also ask for your permission.


This notice applies if you:

  1. Purchase a ticket to one of our events, we will use the information you provide us to fulfil our obligations to you in delivering that service, and, where you’ve told us to, keep you up to date about other events that may be of interest to you; and
  2. When you browse our sites, we use cookies to tailor your experience and hopefully provide you with a seamless experience.

We collect and store different types of information about you when you create an account, buy tickets, contact us, and use our websites, apps and social media. We collect and use your information for various reasons such as helping you get into events, sharing news, for marketing and as otherwise required by law. We may share your information with the Event Partner(s) – such as the artist, promoter, record label, team or venue) – as well as other third parties associated with the service provided.

Among other rights, you can choose whether to receive marketing from us. You also have the right to access the information we have about you. We take steps to make sure your information is protected and to delete it securely when no longer required. If you have any questions or feedback about this notice please contact us.

What information we collect

To ensure we can give you more of what you want we conduct market research and analysis to improve and customise our products and services. This includes:

How to turn off personalisation

Simply turn off “Allow personalisation” in your account settings. We’ll stop any personalisation and only use your data for essential services, such as screening for fraud. We will no longer use your data to determine what you might be interested in. This means you won’t get any personal recommendations and any newsletters you’ve subscribed to will be generic (although if you’ve asked to receive alerts about specific artists or venues, you’ll still receive these). We will still perform profiling activities where we need to do so to deliver our services to you, for example for fraud screening purposes and where you specifically request we do so such as by favouriting an artist. Doing this will not change your cookies settings.

Where you’ve given your consent

Who we share your data with


Where you have given us your consent, you can withdraw it by doing the following.

You also have rights over how your personal information is used including:

To exercise any of the above rights please contact us at Please note that whilst we will carefully assess every request we receive, your rights may differ according to your place of residence and we may not always have to comply. When this happens, we will explain why.

Looking After Your Information

We have security measures in place to protect your information. The security measures we use will depend on the type of information collected. We only keep your information for as long as required to provide you with the services you request, for the purposes outlined in this policy and for any legal purposes for which we are obliged to keep the information. We will securely delete your information when it is no longer required for these purposes, in line with our company policies. Where we do this, we will ensure that appropriate safeguards are put in place. For more information, or to get a copy of the relevant documentation please contact us.